could you please explain what are the differences you know between social marketing environment and social customer service environment?

Conversations with customers take occur in the social marketing space on social media. The salesperson converses with them and assists them with their purchases. The social customer service atmosphere requires the representative to address consumer grievances patiently.

• Social marketing involves utilising marketing methods to transform socially unacceptable attitudes and/or conduct into acceptable ones. CSR involves allocating company resources to social goals.