What is user journey mapping?

An illustration of the user or customer journey is a customer journey map. It enables you to describe the experiences your customers have had with your company through every channel they may use, including social media, email, live chat, and others.

• A foreign-data wrapper often employs connection information, information from a foreign server, and connection information from a user mapping to access an external data resource. Any user may have their user mappings created for them by the owner of a foreign server.